Administrative decision practice and underlying politics in Bangladesh is the greatest barrier to technology satisfaction of citizens or even adoption of the same. While many can easily relate the issue, I shall just put one example here. A recent Bangla news in http://www.prothom-alo.com/detail/date/2012-04-10/news/239278 says that due to technical difficulty 11.5 thousand BCS candidates could not complete application process. The Mobile-based services operator Teletalk stated the limitations of the technical system to the newspaper. Furthermore, they anticipated problems reported by the newspapers much earlier and asked the BCS examiniation administration to extend some processing deadline. But they did not!!!
It would take much longer to educate the administrative heads to deal sensibly with e-service systems. They might hinder further adoption by the mass.
I strongly believe that private sector will have faster rate of adoption than the public counterparts. The underlying reasons are simple, unnecessary hassle with administrative decision.